FAQ

A.

1. From the sign in page select the "Forgot password?" link or click here.
2. Enter your email address associated with your account and click the Submit button.
3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
4. Click the reset link in that email.
5. Choose a new password.

A.

1. From your logged in account, go to your Settings area.
2. Enter your new password.
3. Save your changes by clicking the "Change Password" button.

A.

1. Check your junk mail folder or spam filter for the missing emails.
2. Make sure that your email address, in your account settings, is entered correctly.
3. Verify that your email client, such as Outlook, is not in "offline" mode.
4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
5. If you are still not receiving our emails, please contact us.

A. You can change your email address by editing your account details within your Settings area.

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all spaces with either an underscore or hyphen. For example: MY-Username or MY_Username. It may also say the username is already in use — usernames are unique, so you'll need to select a different one.

A. If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

A. Some users encounter issues with logging in due to their location. Many have had success resolving this by changing their network's VPN address to another location.

A. Absolutely! You can still view all active listings on our site without signing in and will receive new auction emails and bidding notifications. Simply email us with your name, company name, and best contact information. We will add you directly to our mailing list. Then if you would like to make a bid, send an email with the part number, quantity, and your bid to sales@bidchips.com or reply directly to the bidder email received.

A. Auctions are set in 2 week time blocks. If the OEM does not accept an offer at the end of the 2 weeks, the auction is extended an additional 2 weeks.

A. At the end of the auction period, if the reserve price or buy now have not been met, we take the highest bid to the OEM for approval. If approved, we will end the auction and award the parts to the highest bidder. If it is not approved, then the auction is renewed an additional 2 weeks.

A. Once the OEM has approved your offer, we will reach out via email to inform you of the awarded parts.

A. We request that your PO is submitted within 24 hours of the winning notification. Please send all POs to sales@bidchips.com with the following vendor information:

iBuyXS
1 Beach Dr SE, Unit 302
St. Petersburg, FL 33701 United States
800-290-5066

A. All of our auctions are available for standard bidding at a price you pick via the listing. Most of our auctions also include 2 prices: the Reserve Price and the Buy Now (BIN). Please note all bids must be made in this format: $0.00. If you wish to make a bid outside this format, please reach out to sales@bidchips.com with the part number, quantity, and your bid.

A. A bid at the BIN is your best opportunity to secure the parts, as this price has already received OEM approval. If you select the "Buy Now" price, the auction will end immediately, and the parts will be awarded to you after reconfirmation with the OEM.

A. The reserve price is a potential selling price where we can begin negotiating with the supplier. If the reserve is met, the OEM will be informed immediately, and your offer will be taken to them for approval. If your offer is accepted, the auction will end upon acceptance, and we will request your PO. If not accepted, we will inform you and provide a counter, if available.

A. From the specific part listing page, enter your bid amount in the box next to the "$" and select the green "Submit Bid" button. Please note: There is a minimum bid amount for entry on all listings. This can be found below the submit bid box.